Efficient and Empty: A Conversation I Have Not Been Able to Forget
By Pascal BORNET - #1 AI & Automation Thought Leader | Award-Winning Expert | Best-Selling Author | Recognized Keynote Speaker
I still think about one conversation more than almost any other in my career. The woman was a relationship manager with twenty-two years of experience. Her bank had introduced an AI agent that now handled most of her client analysis. I asked her how it was going. She paused. “It’s very efficient,” she said. That pause told me more than her answer.
